Mirax Casino Terms & Conditions
These Terms and Conditions govern access to and use of Mirax Casino, including account services, casino games, promotions, deposits, withdrawals, and related features available to customers in Canada. By creating an account or using the website, you confirm that you have read and understood these terms.
Please review this document carefully before playing. If you do not agree with any provision, you must not register, deposit funds, claim bonuses, or otherwise use Mirax Casino. Additional rules may apply to particular games or promotions and will form part of these terms when presented to you.
Acceptance of Terms
These Terms and Conditions constitute an agreement between you and Mirax Casino. They apply whenever you visit the website, open an account, interact with customer support, or use any available service. Continued use of the website after an update means that you accept the revised terms.
You are responsible for reading the current version before using the service. Where a specific promotion, game, or payment method has separate conditions, those conditions will apply alongside this document. If there is a conflict, the specific conditions may take priority for the relevant activity.
Eligibility
Mirax Casino is intended only for individuals who are at least 18 years old. By registering, you confirm that you meet the minimum age requirement and that you are legally permitted to use online casino services from your location.
You must not access the website where gambling is restricted or unlawful. Mirax Casino may use reasonable measures to identify a customer's location and may refuse access where participation is not permitted. You are responsible for checking the rules that apply to you before opening an account.
Account Registration
Only one personal account may be opened per customer unless Mirax Casino provides written approval for an exception. Registration information must be accurate, complete, and kept current. You must promptly update details that change, including your address, contact information, or payment details.
Your login credentials are personal and must be kept confidential. You are responsible for activity carried out through your account unless you have notified Mirax Casino promptly of unauthorized access. Accounts may not be sold, transferred, rented, or used on behalf of another person.
Mirax Casino may decline an application or request additional information before allowing an account to be used. Opening an account does not guarantee that every game, payment option, or promotion will be available to you.
Verification
Mirax Casino may verify your identity, age, address, payment ownership, and other account information. You may be asked to provide clear documents or complete other checks before depositing, playing, withdrawing, or receiving promotional benefits.
Information submitted for verification must be genuine, valid, and readable. Deliberately providing false information, altered documents, or information belonging to another person may result in restricted access, account closure, and the review of related transactions.
Verification reviews may take time, particularly where additional information is required. You agree to cooperate with reasonable requests and understand that certain services may remain unavailable until checks are completed.
Deposits
Deposits must be made using a payment method held in your own name or otherwise authorized for your use. Mirax Casino may reject or reverse a transaction if ownership cannot be established, the payment is declined, or the transaction presents a security concern.
You should confirm the minimum and maximum limits shown at the time of payment. Funds must not be deposited for an unlawful purpose or with the intention of transferring money to another person. You are responsible for any charges imposed by your bank, payment provider, or currency conversion service.
Once funds are credited, they may be used only for permitted activities on the website. Mirax Casino does not guarantee uninterrupted availability of any payment method and may change or remove options without advance notice.
Withdrawals
Withdrawal requests are subject to account verification, compliance checks, and any applicable playthrough conditions attached to bonuses or promotional funds. Withdrawals will generally be returned through an approved method connected to your account, and Mirax Casino may request evidence that the destination belongs to you.
Processing times can vary depending on the payment provider, the amount requested, and the information needed to complete a review. You should ensure that your account and payment details are accurate before submitting a request.
Mirax Casino may cancel or hold a withdrawal where there is evidence of duplicate accounts, payment misuse, prohibited conduct, incomplete verification, or another breach of these terms. Any decision will be handled in accordance with the circumstances of the account and applicable rules.
Bonuses
Promotions are offered subject to their own published conditions, including eligibility requirements, minimum deposits, wagering rules, expiry dates, game restrictions, maximum winnings, and withdrawal limitations. You should read those conditions before opting in or using promotional funds.
Unless the promotion states otherwise, bonuses are intended for one person, one account, and one household. Mirax Casino may withdraw a promotion where it has been obtained through error, abuse, multiple accounts, or conduct that undermines the intended offer.
Where a bonus expires or is removed under its conditions, associated promotional funds and qualifying winnings may no longer be available. Cash balances and bonus balances may be treated differently, as explained in the relevant promotion.
Acceptable Use
You must use Mirax Casino honestly, lawfully, and in accordance with these terms. The website is provided for personal entertainment and not for commercial operation, resale, or organized use on behalf of others.
- Keep account details accurate and secure.
- Use only payment methods that you are authorized to use.
- Follow game rules, promotion conditions, and displayed instructions.
- Notify Mirax Casino promptly if you suspect unauthorized account activity.
- Use the website in a way that does not interfere with its operation or other customers.
Prohibited Activities
The following conduct is not permitted:
- Opening or controlling multiple accounts without prior authorization.
- Using another person's identity, account, payment method, or personal information.
- Attempting to manipulate games, promotions, outcomes, or payment processes.
- Using bots, automated tools, scripts, malware, or unauthorized software.
- Exploiting technical errors, pricing mistakes, bonus errors, or system vulnerabilities.
- Using the service for fraud, money laundering, unauthorized payment activity, or another unlawful purpose.
- Harassing staff or customers, distributing harmful material, or interfering with website security.
Mirax Casino may investigate suspected prohibited activity and take proportionate action, including restricting play, cancelling affected transactions, removing benefits, or closing an account.
Intellectual Property
Website text, graphics, logos, software, design elements, game presentation, and other materials made available by Mirax Casino are protected by applicable intellectual property rights. You may use them only for personal access to the service.
You must not copy, modify, publish, distribute, reverse engineer, frame, or commercially exploit website content without prior written permission. Any third-party materials remain the property of their respective owners and may be subject to additional terms.
Limitation of Liability
Mirax Casino aims to provide a reliable service but cannot promise that the website, games, payment channels, or customer support will always be available, uninterrupted, or free from errors. Access may be affected by maintenance, technical problems, network issues, or events outside reasonable control.
You are responsible for the equipment, internet connection, software, and security measures used to access the website. To the extent permitted by applicable law, Mirax Casino will not be responsible for losses arising from unauthorized access caused by your failure to protect account credentials, interruptions beyond reasonable control, or misuse of the service.
Nothing in these terms excludes or limits a responsibility that cannot lawfully be excluded or limited.
Account Suspension
Mirax Casino may temporarily suspend or permanently close an account where necessary to protect customers, investigate activity, complete verification, enforce these terms, comply with a valid request, or address security and payment concerns.
You must not attempt to create a replacement account while a suspension or investigation is active. If an account is closed, any remaining balance will be reviewed in light of the reason for closure, outstanding obligations, transaction history, and applicable conditions.
You may request clarification through customer support. Mirax Casino may not disclose sensitive security information where doing so could compromise an investigation or protective measure.
Privacy
Mirax Casino processes personal information to operate accounts, provide games, process payments, complete verification, prevent misuse, respond to requests, and meet applicable obligations. Information may be shared with service providers or other parties where reasonably necessary for these purposes.
You should review the applicable privacy information on the website to understand how personal data is collected, used, stored, and protected. By using the service, you acknowledge that certain information is necessary to provide account and payment functions.
Responsible Gambling
Gambling should remain an entertaining activity and should not be treated as a way to make money or recover losses. Set limits that suit your circumstances and never play with money needed for essential expenses.
- Decide your time and spending limits before playing.
- Take regular breaks and avoid chasing losses.
- Do not gamble when distressed, impaired, or under pressure.
- Use available account controls or request a break if gambling stops feeling manageable.
- Seek independent support if gambling is affecting your finances, relationships, work, or wellbeing.
Mirax Casino may ask questions or apply protective measures where activity raises responsible gambling concerns. Customer support can explain the controls available on your account.
Amendments
Mirax Casino may revise these Terms and Conditions to reflect changes to the service, payment methods, promotions, security practices, or applicable requirements. The updated version will be made available on the website and will show its effective date where appropriate.
You should review the terms regularly. If you continue using Mirax Casino after an update takes effect, you will be treated as having accepted the revised provisions. If you do not agree, you must stop using the service and contact support about your account.
Contact Information
For questions about these Terms and Conditions, account access, verification, payments, or responsible gambling controls, contact Mirax Casino customer support at [email protected]. Please include enough information for the support team to identify your request, but do not send passwords or unnecessary sensitive information.
Mirax Casino will aim to respond within a reasonable period. Additional details may be requested to protect your account and ensure that information is provided only to the appropriate customer.
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