Mirax Casino Privacy Policy
This Privacy Policy explains how Mirax Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our services, contact support, or otherwise interact with the Mirax Casino platform in Canada. We aim to handle personal information responsibly and provide clear information about the choices available to you.
By using Mirax Casino, you acknowledge that your information may be processed as described below. Our services are intended for individuals aged 18 or older. This policy applies to information collected through our website, account services, customer support channels, promotions, and related online activities.
Information We Collect
Mirax Casino collects information needed to operate the platform, maintain account security, process transactions, and provide an appropriate user experience. The type of information collected depends on how you use our services.
Information You Provide
- Account details, such as your name, date of birth, address, telephone number, email address, username, and account credentials.
- Identity and age verification information, which may include copies or details from identification documents and information needed to confirm eligibility.
- Payment and transaction information, including deposit, withdrawal, payment method, and account history details. Payment card information may be handled by approved payment providers rather than stored directly by Mirax Casino.
- Communications you send to us, including support requests, complaints, feedback, survey responses, and information provided during account reviews.
- Marketing preferences and information you submit when entering promotions, competitions, or other optional activities.
Information Collected Automatically
When you access Mirax Casino, technical information may be collected automatically. This can include your IP address, browser type, device characteristics, operating system, language settings, access times, pages viewed, referring website, and interaction data. We may also collect information about errors, session activity, and general usage patterns to improve reliability and security.
We may combine information collected from different sources where this is reasonably necessary for account administration, fraud prevention, responsible operation, or customer support.
How We Use Information
Mirax Casino uses personal information for legitimate operational and business purposes, including the following:
- Creating, maintaining, and administering your casino account.
- Confirming your identity, age, location, and eligibility to use particular services.
- Processing deposits, withdrawals, bonuses, prizes, and other transactions.
- Providing customer service and responding to questions or account requests.
- Monitoring activity for fraud, abuse, account compromise, payment risk, and other security concerns.
- Operating games, promotions, loyalty features, and other platform functions.
- Personalising content, improving website performance, and analysing general usage trends.
- Sending service communications, such as account notices, security alerts, transaction updates, and policy information.
- Sending promotional communications where permitted and where your preferences allow them.
- Managing disputes, enforcing platform terms, and protecting the rights, property, and safety of Mirax Casino, users, and third parties.
We may also use aggregated or de-identified information for statistical, technical, and business analysis. Such information is designed not to identify an individual directly.
Cookies and Similar Technologies
Mirax Casino may use cookies, pixels, local storage, tags, and similar technologies. These tools help the website remember settings, keep accounts secure, support essential functions, understand how users navigate the platform, and improve content and performance.
Types of Technologies
- Essential technologies support login sessions, account functions, security controls, and transaction processes.
- Preference technologies remember choices such as language, display settings, and other user selections.
- Analytics technologies provide information about website traffic, page performance, and general user behaviour.
- Marketing technologies may help measure campaigns or present more relevant promotional content where permitted.
You can manage cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of some Mirax Casino features. Where applicable, website controls may also allow you to adjust non-essential technology preferences.
Data Sharing
Mirax Casino does not treat personal information as a product for unrestricted sale. Information may be shared when reasonably required to provide services, protect users, comply with applicable obligations, or manage our business.
Recipients may include payment processors, identity and age verification providers, fraud prevention specialists, technology suppliers, hosting companies, customer support providers, analytics providers, marketing service providers, professional advisers, and other contractors acting on our instructions. These parties are expected to handle information only for authorised purposes and according to appropriate confidentiality and security requirements.
Information may also be disclosed to competent authorities, courts, law enforcement bodies, regulators, or other parties where disclosure is required or reasonably appropriate under applicable rules. We may share information in connection with a merger, restructuring, acquisition, sale of assets, insolvency process, or similar business event, subject to appropriate safeguards.
Data Security
Mirax Casino uses administrative, technical, and organisational measures intended to protect personal information against unauthorised access, alteration, loss, misuse, or disclosure. Measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring, staff guidance, and supplier oversight.
No website, network, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device, and notifying us promptly if you suspect unauthorised access to your account. We may restrict access, request additional verification, or suspend activity when necessary to protect an account or the platform.
Data Retention
We retain personal information for as long as it is needed for the purposes described in this policy, including account administration, transaction processing, customer support, security monitoring, dispute resolution, and business records. Retention periods may vary according to the nature and sensitivity of the information, the relationship with the user, operational requirements, and applicable obligations.
When information is no longer required, it may be securely deleted, anonymised, aggregated, or placed beyond ordinary use. Some information may remain in backups or records for a limited period while those systems are updated or securely overwritten.
Your Rights
Depending on your location and the circumstances of the request, you may have rights relating to your personal information. These may include the ability to:
- Ask whether we hold personal information about you and request access to it.
- Request correction of information that is inaccurate, incomplete, or outdated.
- Ask for information to be deleted, subject to account, security, transaction, and other valid restrictions.
- Object to or request limits on certain processing activities.
- Withdraw consent where processing relies on consent, without affecting processing that occurred before withdrawal.
- Manage marketing preferences and unsubscribe from promotional messages.
- Ask for an explanation or review of certain decisions made using personal information, where applicable.
To protect users and prevent unauthorised disclosures, we may need to verify your identity before completing a request. Some requests may be limited or declined where retaining or using information is necessary for security, fraud prevention, legal compliance, dispute handling, or other legitimate purposes. We will provide an explanation where appropriate.
Third-Party Services
The Mirax Casino website may contain links, integrations, payment options, communication tools, or other features operated by third parties. These providers may collect or process information under their own privacy notices and terms. Their practices are not controlled by this policy.
Before submitting information to an external service, you should review its privacy information and confirm that you understand how your data will be used. Third-party services may also use cookies or similar technologies when you interact with their features through our website.
International Transfers
Some service providers or business partners may process personal information outside Canada. As a result, information may be transferred to or accessed from another country where privacy rules may differ from those in your place of residence.
Where information is transferred internationally, Mirax Casino seeks to use appropriate contractual, technical, organisational, or other safeguards suitable for the circumstances. We also take reasonable steps to ensure that service providers use information only for authorised purposes and protect it against inappropriate access or disclosure.
Policy Updates
Mirax Casino may update this Privacy Policy to reflect changes in our services, technology, business practices, or privacy expectations. The revised version will be posted on the website with an updated effective date where appropriate.
Changes will apply from the date they are published unless a later date is stated. We encourage you to review this page periodically. If an update materially affects how we handle personal information, we may provide additional notice through the website, account area, or another suitable communication channel.
Contact Information
If you have a privacy question, wish to make a request, or need clarification about how Mirax Casino handles personal information, please contact our support team at [email protected]. Please provide enough detail for us to understand your request, but do not send passwords, full payment card numbers, or other unnecessary sensitive information.
We may ask for additional information to verify your identity and locate the relevant account or records. We will review privacy enquiries in a reasonable manner and respond in accordance with the circumstances and applicable requirements.
Last updated: